What are refurbished or used products?
Refurbished* products are restored to the exact manufacturer specifications by the original manufacturer in a certified refurbishing center. In addition, these products typically come with the added advantage of a manufacturer warranty. These unused items have been returned to original manufacturers for various reasons: use in field tests, use in sales displays, and cancellations. They are then cleaned, quality checked and tested twice. They are also serviced, if needed, in the original manufacturer's certified refurbishing center.
*Refurbished products sometime mentioned as used products.
Damaged or Lost Packages
To file a claim please contact UPS at 800-742-5877 You will need to provide the tracking number and proof of purchase. For proof of purchase you may use your order confirmation email. ALL Claims must be filed within 14 days or sooner. Claims filed after 14 days will be denied.